Privacy policy

Privacy Policy

Effective date: March 1, 2026

Last updated: March 1, 2026

At ORALEA, we believe transparency extends beyond what's in the bottle. This policy explains what information we collect, why we collect it, and how we protect it. We wrote it to be read — not buried.

What We Collect

When you visit oralea.com, create an account, or place an order, we may collect the following:

     
  • Contact information: your name, email address, phone number, and shipping address
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  • Payment information: credit card details, billing address, and transaction records (processed securely by our payment providers — we do not store your full card number)
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  • Account information: login credentials, order history, and subscription preferences
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  • Browsing information: pages visited, time on site, referring URL, device type, browser, and IP address
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  • Communication records: emails, support inquiries, and any information you share with us directly

Why We Collect It

We use your information for the following purposes:

     
  • Order fulfillment: to process, ship, and confirm your purchases
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  • Subscription management: to deliver on your schedule and process recurring payments
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  • Communication: to send order updates, shipping notifications, and respond to your inquiries
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  • Improvement: to understand how our site is used and make it better
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  • Marketing (with your consent): to send product updates, educational content, and offers you may find relevant

Cookies and Tracking

Our site uses cookies — small text files stored on your device — to keep things running smoothly. Here is what we use and why:

     
  • Essential cookies: required for basic site functionality, your cart, and checkout. These cannot be disabled.
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  • Analytics cookies: Shopify's built-in analytics help us understand traffic patterns and site performance. No personally identifiable information is shared.
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  • Marketing cookies (optional): if enabled, these allow us to measure advertising performance through platforms like Meta. You can opt out at any time through your browser settings or our cookie preferences.

Third-Party Services

We work with a small number of trusted partners to operate our business:

     
  • Shopify: our e-commerce platform, which hosts our store and processes transactions
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  • Payment processors: Stripe and Shop Pay handle payment securely on our behalf
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  • Email platform: we use a third-party email service to send order confirmations, shipping updates, and marketing communications you have opted into
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  • Shipping carriers: USPS and UPS receive your shipping address to deliver your order

Each of these partners has their own privacy policy governing how they handle your data. We encourage you to review them.

We Never Sell Your Data

Your personal information is not for sale. Not to advertisers, not to data brokers, not to anyone. We share data only with the service providers listed above, and only to the extent necessary to fulfill your orders and operate our site.

Data Retention

We retain your information for as long as you maintain an account with us or as needed to provide you with our products and services. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law (tax records, legal obligations, or fraud prevention).

Your Rights

Depending on where you live, you may have specific rights regarding your personal information:

     
  • Access: request a copy of the personal data we hold about you
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  • Correction: request that we update inaccurate information
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  • Deletion: request that we delete your personal data
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  • Opt-out: unsubscribe from marketing communications at any time (every email includes an unsubscribe link)
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  • Data portability: request your data in a commonly used format

These rights apply under the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and similar privacy laws. To exercise any of these rights, email us at support@getoralea.com with the subject line "Privacy Request." We will respond within 30 days.

Children's Privacy

ORALEA is not marketed to, nor intended for, individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

Updates to This Policy

If we make meaningful changes to this policy, we will notify you via the email address associated with your account before the changes take effect. Minor updates (formatting, clarifications that do not affect your rights) may be made without notice. The "last updated" date at the top of this page will always reflect the most recent revision.

Contact

Questions about this policy or how we handle your data? We are here.

Email: support@getoralea.com
Website: oralea.com